Customer Service

SHIPPING

PLEASE NOTE!!! Slowre is NOT responsible for lost or damaged packages, and standard shipping does NOT INCLUDE insurance.  If you want to insure your order for up to $99 we recommend you select the priority mail upgrade at checkout.  For more insurance, contact Grechen prior to ordering.

Standard USPS shipping is $8 flat rate, priority mail expedited shipping is $16.

Canada shipping is a flat rate of $20.

At this time SLOWRE only "officially" ships to address in the US and Canada, but please contact Grechen for special exceptions.

I try very hard to recycle shipping materials, boxes, and envelopes, so please understand that your pre-loved items will probably arrive in a pre-loved box wrapped in pre-loved packaging materials :)

RETURNS

ANY ITEM purchased using a coupon code is FINAL SALE unless otherwise noted in the details. See current coupon codes and details  here.

Items that are not marked final sale may be returned for STORE CREDIT ONLY if received back within 14 days of receipt.

  • Any item returned must have the original tags attached, if applicable, and NOT have BEEN WORN. 
  • In the event a returned item has been visibly worn or stained, slowre has the right to refuse to accept the return, OR will asses a cleaning fee to be taken out of the customer's store credit balance.
  • Any returned item MUST BE RECEIVED back at  slowre within 14 days of original receipt.  Any order returned after 14 days may be refused OR will be charged a restocking fee to be taken out of the customer's store credit.
  • Once the item is received back at slowre and the return is processed, slowre will issue store credit in the form of a gift card for the original amount paid. The gift card will never expire.
  • Returns are free, generally, except for heavy items - if applicable, the return shipping fee will be taken out of the store credit gift card.

Contact slowre to begin the return process.  You will receive a pre-paid shipping label via email and instructions on returning your item(s).  

 

ACCOUNTS

 

You do not have to create an account to checkout.