Customer Service

SHIPPING

Standard USPS shipping is free on any order. You may upgrade shipping to USPS priority mail shipping for $10.

Canada shipping is a flat rate of $15.

At this time SLOWRE only "officially" ships to address in the US and Canada, but please contact Grechen for special exceptions.

I try very hard to recycle shipping materials, boxes, and envelopes, so please understand that your pre-loved items will probably arrive in a pre-loved box wrapped in pre-loved packaging materials :)

RETURNS

Items may be returned for STORE CREDIT ONLY if received back within 14 days of receipt.

  • Any item returned must have the original tags attached and have NOT BEEN WORN. 
  • In the event a returned item has been visibly worn or stained, slowre has the right to refuse to accept the return, OR will asses a cleaning fee to be taken out of the customer's store credit balance.
  • Any returned item MUST BE RECEIVED back at  slowre within 14 days of original receipt.  Any order returned after 14 days may be refused OR will be charged a restocking fee to be taken out of the customer's store credit.
  • Once the item is received back at slowre and the return is processed, slowre will issue store credit in the form of a gift card for the original amount paid MINUS the cost of return shipping to slowre.  The gift card will never expire.

Contact slowre to begin the return process.  You will receive a pre-paid shipping label via email and instructions on returning your item(s).  

 

ACCOUNTS

 

You do not have to create an account to checkout.